What is OL-393 QuickBooks Error

Users may come across OL-393 QuickBooks error while trying to connect their QuickBooks to their bank accounts or when they try to download their bank statements. It appears with an error message saying that QuickBooks was not able to get the updated financial transaction information. Primarily, this reason may occur if the user is not an active and regular user of QuickBooks. In this case, the bank’s server may deny the connection concerning security.

Reasons causing QuickBooks Error code OL-393

Various reasons can cause the QuickBooks error code OL-393. Let us analyze them:

1. The bank server is down due to some issues or for routine maintenance purposes.
2. The Company File has data integrity problems.
3. If the QuickBooks applications or its associated applications are not up to date then it can cause QuickBooks error OL-393.

Key points to avoid QuickBooks Error message OL-393

There are a few key points to avoid the QuickBooks error message OL-393.

1. Keep your QuickBooks and the associated applications updated to the latest version.
2. Check the date and time of your PC and correct it to get a secure connection.
3. Ensure that you can access a secured website through your browser.

Methods to troubleshoot QuickBooks banking error OL-393

Follow these steps to resolve the QuickBooks banking error OL-393:

1. Go to the ‘Banking’ section and select the Bank account.
2. Select the ‘Edit’ option and then select ‘Edit Account Info’.
3. In the ‘Account’ box, mark ‘Disconnect this account on save’.
4. Press ‘Save & Close’
5. Then to reconnect reach the Company File.
6. Go to the ‘Lists’ menu and then select the ‘Charts of Accounts’ option.
7. Click on the ‘Account’ button and then choose the ‘New’ option.
8. Select the ‘Bank’ option and then press the ‘Continue’ button.
9. Fill in your Bank Account details and then click ‘Save & Close’.

Through this article, we discussed the reasons causing QuickBooks error OL-393 and the methods to troubleshoot it. You should be able to resolve the error using the given methods but if you are still facing the error then, contact us at our +1(XXX) XXX-XXXX.